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These Terms and Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site (see date above). You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones.

Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our Godoggie Stores.
Our Contract
You will have an opportunity to check and correct any input errors in your order up until you click the “Go to payment” button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). We will then send a further email to confirm your order (Order Confirmation).

Subject to the paragraph headed “IMPORTANT” below, acceptance of your order and the creation of a contract between us will only occur when we send you an email confirming your order (Order Confirmation). This will contain details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case we will email you to tell you so.

When deciding whether or not to accept your order we may use certain information about you, including any received from our Identity Verification partner, currently 192.com. In particular, we may pass your details to 192.com for them to check against certain public and private databases. This helps to protect you and us against fraudulent transactions.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error (e.g. the price or description of a product you have ordered) we may cancel your order at any time up to the point we send you the product(s) (even if you have received your Order Confirmation email). If we do cancel your order, you will receive a full refund of any charges already paid.
Prices and Payment
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges.

The total cost of your order will be the price of the products you order, the applicable delivery charge (if any), plus any additional services you choose e.g. installation. All these will be set out clearly in your Shopping Basket before you submit your order.

Subject to the paragraph headed “IMPORTANT” above, prices, offers and products are subject to availability and may change before, but not after, we confirm your order. If something becomes unavailable we may offer you an alternative.

We accept payment by most major credit and debit cards. Payment is deducted when we process your order.
Restrictions - Age Requirements and Limits on Orders
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age. Your age may be checked using 192.com.

Where We Deliver
Small Items
For smaller items delivery is to addresses in the United Kingdom only. This excludes the Channel Islands, we also exclude BFPO (British Forces Post Office) addresses.

Large items
We can deliver all large items to Mainland UK and the following islands:

We are unable to deliver large items to any other islands (e.g. the Channel Islands and the Isle of Man), we also exclude BFPO (British Forces Post Office) addresses.
Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery of 2-3 working days or a premium service, and whether or not you have all of your products delivered at the same time.

The applicable standard delivery charge is shown on each product page. There are additional charges if you choose a premium delivery service, or if you opt to have your product installed or other services. You will always be able to see all applicable charges before submitting your order.

How We Deliver
Smaller products are generally delivered either by courier or by post. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.

Cookers, fridge/freezers, washing machines, dryers, dishwashers, plasma TVs, some large screen TVs and similar items are generally delivered by our own delivery service. For these larger products you will be asked or told about delivery dates for standard delivery as part of the order process.

We will notify you which delivery method we will use when we send you the Order Confirmation email. Very occasionally different products with the same delivery method may be delivered separately.

Delivery Times
For certain goods we will specify an “expected delivery date”.

Small Products – Standard Courier Delivery

For small products our standard delivery is Monday to Friday (excluding Bank Holidays), generally from 9am to 5pm, and we aim to get your purchase to you within 3 working days if you order before 12.00pm or 4 days for all orders after 12.00 pm. For extended Bank Holiday periods such as Christmas and Easter please allow 4-7 working days. if the Product is Out Of Stock then we may take between 7-10 Working Days.

Small Products - Premium Courier Delivery Services

We also offer a premium delivery service, available from Monday to Saturday (subject to availability) in a timed slot of your choice with delivery from 4 days after the date you place your order, this is available at checkout. if the Product is Out Of Stock then we may take between 7-10 Working Days.


Tracking Your Order

If your order is being delivered by courier you can track your parcel by clicking on the link in your Order Confirmation email. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
If your item is being delivered by Royal Mail you will be unable to track the delivery but should expect your order in the post within the next few days after your order is placed.
Large Products
if the Product is Out Of Stock then we may take between 7-10 Working Days.

Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all of your products, please check that they have been despatched by using our tracking facility detailed in our confirmation email. If your order is not on its way to you, either log in to My Account and use the Contact Us facility or telephone 0207 612 4355 or Fax us at 0207 182 6786. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

Returns and Aftersales Policy
Distance Selling Regulations

You can cancel your purchase at any time up to 7 working days* following the day of delivery.

You can cancel your purchase by:

1. logging in to My Account and using the Contact Us facility to request that we collect the product, or

2. phoning us on 0207 612 4355 with your order reference number and delivery details to hand

* “working days” means all days other than Saturday, Sunday and Public Holidays

Your product must be complete and in ''as new'' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed and data must not have been inputted. It should be returned with the original box and packaging, along with any accessories you received with it. DVDs, CDs, memory cards and software must still be sealed. Any free gifts received with the product must also be returned.

If you follow the above, we will issue you with a full refund for the cost of the product and any delivery charges paid. However we reserve the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

Whilst the goods are in your possession you must take reasonable care of them and not use them.
We cannot cancel your purchase when:

Faulty goods
The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, we will normally offer a prompt repair service. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

if possible, with the original box and packaging

If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.

You can phone Aftersales on 0207 612 4355 to arrange a collection. Aftersales is open from 9am to 8pm, Monday to Friday, and from 9am to 5pm, Saturday and Sunday. Any refund due to a fault or other defect will include a refund of the applicable delivery charge paid (if any). In these cases, we will also pay for our costs of collecting. Replacement goods are sent by the standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.

This Website

We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


General
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Godoggie.co.uk. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Godoggie.co.uk  is a trading name of Godoggie Limited 29 Harley Street London England W1G 9QR, registered in England No.07218017.